Terms and Conditions

I. Introduction

Welcome to Visit Hurghada (“we,” “our,” or “us”), a trusted service provider specializing in connecting customers with a wide network of third-party service providers in Egypt, including transportation companies, tour operators, and accommodation providers (“Service Providers”). Our mission is to streamline your travel planning process by acting as an intermediary that curates high-quality experiences across Egypt.

These Terms and Conditions (“Terms”) govern your access to and use of our website [https://visit-hurghada.de/] (“Site”) and the services we offer through it (“Services”). By accessing the Site or using our Services, you acknowledge and agree to be bound by these Terms. If you do not agree with any part of these Terms, we kindly ask you to refrain from using the Site or our Services.

Visit Hurghada reserves the right to update or amend these Terms at any time without prior notice. Your continued use of the Site or our Services following any such updates signifies your acceptance of the revised Terms. We encourage you to regularly review these Terms to stay informed about any changes.

Our commitment is to provide a seamless and enjoyable experience by partnering with reputable Service Providers. However, please note that Visit Hurghada acts solely as an intermediary and is not directly responsible for the performance or delivery of services by these third-party providers. Visit Hurghada will assist customers in communicating with third-party service providers to address disputes, although ultimate responsibility lies with the service provider

II. Scope of Services

Visit Hurghada is dedicated to simplifying your travel planning experience by providing a comprehensive platform that connects you with trusted and reputable Service Providers in Egypt. Our offerings include, but are not limited to, guided tours, airport transfers, hotel bookings, and various other travel-related activities tailored to meet your needs.

As a booking platform, our goal is to collaborate with experienced Service Providers to curate high-quality and memorable travel experiences. However, it is essential to understand the following terms regarding our scope of services:

1. Intermediary Role:
   Visit Hurghada acts solely as an intermediary between customers and Service Providers. Our role is to coordinate services and facilitate bookings. The execution, delivery, and quality of these services are the sole responsibility of the respective Service Provider. Visit Hurghada own some, operate, or manage the services provided.

2. Limitations of Responsibility:
   While we strive to ensure a seamless experience, Visit Hurghada does not have direct control over the operations of third-party Service Providers. Therefore, we cannot be held liable for any disruptions, delays, cancellations, or dissatisfaction arising from their services. For any concerns related to service quality, customers are encouraged to contact the relevant Service Provider directly.
3. Service Descriptions:
   We aim to provide accurate and up-to-date information about the services available through our platform. However, Visit Hurghada is not responsible for any discrepancies, errors, or inaccuracies in descriptions, pricing, or availability. While we make every effort to verify details, the final responsibility lies with the Service Provider. While we strive to connect you with top-quality providers, Visit Hurghada cannot control issues caused by third-party providers. We are here to assist where possible.
4. Service Outcomes:
   All services facilitated through Visit Hurghada are provided on an “as is” basis by third-party Service Providers. We strive to connect our customers with the best third-party service providers in Egypt. However, there may be instances where the outcome or quality of services provided does not meet the expectations of either our customers or ourselves. At Visit Hurghada, we are committed to advocating for our customers’ right to high-quality service. We will actively assist in addressing any issues with third-party providers, including helping customers seek refunds when necessary.

Important Notice:

By using our platform, you acknowledge and agree that Visit Hurghada serves only as a facilitator for services provided by third parties. As such, any claims, disputes, or issues related to the actual delivery of services must primarily be resolved directly with the respective service provider. However, if the issue remains unresolved, customers are encouraged to reach out to Visit Hurghada. We will do our best to mediate and help resolve the matter effectively.

III. Customer Responsibilities

To ensure a smooth and enjoyable experience, customers using Visit Hurghada services are expected to adhere to the following responsibilities:

1. Timely Arrival

• Arrive Early: You must arrive at the designated tour pick-up point 15-30 minutes before the scheduled start time to avoid delays.
• Late Arrivals: Tour drivers are not obligated to wait for late arrivals. If you miss the pick-up time or fail to arrive at designated points during the tour, the tour may proceed without you. In such cases, neither the Operator nor Visit Hurghada will be responsible for compensation, refunds, or damages.

2. Delays Due to External Factors

• Unforeseen Delays: Delays in pick-up times may occur due to traffic or other circumstances beyond the control of Visit Hurghada and the Operator. We appreciate your patience in such situations.

3. Group Tour Participation

• Stay with the Group: Participants are required to remain with the group throughout the tour. Separating from the group, whether temporarily or permanently, may result in a rescue fee, determined at the Operator’s discretion. This fee will be solely your responsibility and cannot be offset against unused or missed attractions.
• Group Dynamics: Group tours involve traveling with strangers, which can sometimes be challenging. Customers are expected to cooperate and maintain a positive attitude to ensure a harmonious experience.
• Inappropriate Behavior: Prohibited actions include but are not limited to: offensive language, reckless behavior, harassment of staff or other travelers, and refusal to follow safety instructions. Any behavior deemed disruptive, offensive, or unsafe may result in your removal from the group without a refund. All expenses incurred due to removal (e.g., transportation or accommodation) will be your responsibility. Repeated violations may lead to a ban on future tours.

4. Tour Manager Authority

• Final Decision-Making: On tours accompanied by a professional tour manager, their decisions are final on all matters affecting the safety and well-being of travelers.
• Authority: Tour managers are responsible for the smooth operation of the tour and ensuring compliance with safety regulations. Customers must respect their instructions at all times.

5. Communication Requirements

• Mobile Accessibility: Customers must carry an active, fully charged mobile phone capable of making local and international calls.
• Contact Information: Provide accurate contact details during the booking process. Any additional charges incurred from phone usage, such as roaming fees, are the customer’s sole responsibility. Visit Hurghada and the Operator are not liable for these costs.

6. Behavioral Expectations

• Respect Others: Customers must behave respectfully toward staff, fellow travelers, and local communities. The Operator reserves the right to remove or suspend participants whose behavior is deemed offensive, violent, disruptive, or causes discomfort to others.
• Group Impact: Failure to maintain a reasonable pace with the group, or any actions that negatively impact other participants, may result in removal from the tour without a refund.

7. Insurance and Liability

• Travel Insurance: While the Operator may provide basic insurance if available, it is strongly recommended that customers purchase comprehensive travel insurance to cover risks such as:
  • Cancellations or trip interruptions.
  • Medical emergencies or evacuation.
  • Baggage loss or theft.
  • Travel delays.
• Personal Belongings: The Operator and Visit Hurghada are not responsible for lost, stolen, or damaged personal belongings. It is advised that valuable items be left at home or secured safely.

8. Itinerary Confirmation

• Accuracy Check: Customers must verify the itinerary provided by Visit Hurghada to ensure it is accurate and free of conflicts.
• Report Discrepancies: Any discrepancies or errors should be reported to customer service immediately for resolution.

9. Compliance with Laws and Safety Guidelines

• Legal Compliance: By using Visit Hurghada services, you agree to comply with all local and international laws.
• Prohibited Actions: Services may be terminated without refund or compensation if customers:
  1. Engage in illegal activities.
  2. Endanger their own safety or the safety of others.
  3. Harass, threaten, or abuse staff, representatives, or other travelers, including contacting them through personal channels (e.g., social media, private phone numbers, email) or publicly naming and shaming them.
  4. Damage or steal property.
  5. Disregard essential safety guidelines or local regulations provided by guides or representatives.
  6. Disrupt or interfere with the enjoyment or safety of other participants.

10. Consequences of Termination

• Service Termination: If your services are terminated due to violation of these terms, you will not be eligible for a refund. Additionally, you will be responsible for any additional costs incurred, such as transportation or accommodation.
• Legal Action: Serious violations may be reported to local authorities, and the Operator reserves the right to seek compensation for damages caused by such behavior.

IV. Booking and Payment

To ensure a seamless booking experience, Visit Hurghada has outlined the following payment and confirmation processes:

1. Payment Methods

• We offer multiple payment options to suit customer preferences. All the current accepted payment methods are at the check out option include:
  • Bank transfers.
  • PayPal.
  • Credit / debit card payment.
  • Cash payments in Euro (EUR), US Dollars (USD), or Egyptian Pounds (EGP).
• Customers are responsible for covering any additional fees or charges imposed by their financial institution during the payment process.

2. Booking Confirmation

• A booking is confirmed only after the payment has been successfully processed. Customers will receive a confirmation email that includes detailed information about the services booked.
• Additional trip details, including itineraries, pick-up times, and contact information, will be provided via email or WhatsApp closer to the service date.
• Customers are responsible for providing accurate and up-to-date contact information during the booking process to ensure they receive important updates without delay. By completing the booking process, the customer affirms that all information submitted is true and correct.

3. Changes to Booked Services

• User-Initiated Changes:
  • Customers may request changes to their booking, such as modifying the pick-up location or tour date. However, changes made close to the tour date may incur additional charges.
  • These requests must:
    • Be submitted in writing via email or WhatsApp.
    • Receive official confirmation from Visit Hurghada to be valid.
  • All change requests are subject to availability and must be made with sufficient notice to facilitate the adjustment.
• Provider-Initiated Changes:
  • Visit Hurghada reserves the right to modify bookings due to unforeseen circumstances such as weather conditions, safety concerns, or operational issues. Users will be notified promptly and offered suitable alternatives.
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4. Payment Responsibility

• Customers are responsible for ensuring successful payment through their financial institution. This includes verifying that the correct payment amount has been transferred and confirming receipt of the confirmation email from Visit Hurghada.

V. Cancellation and Refund Policy

At Visit Hurghada, we understand that plans can change. Below are our guidelines for cancellations and refunds:

1. Customer-Initiated Cancellations

• Cancellations must be submitted in writing to info@visit-hurghada.de.
• Refund eligibility is based on the time of cancellation:
  • 48+ hours before the trip start time: Customers will receive a full refund of the booking price.
  • Within 48 hours of the trip start time: Customers will receive a 50% refund of the booking price.
• Refunds will not be issued for no-shows or last-minute cancellations (less than 24 hours before the start time).

2. Refund Process

• Refunds are processed within 7 business days of receiving a valid cancellation request.
• Refunds are issued via the original payment method and are subject to confirmation by Visit Hurghada.
• Customers are advised to provide clear and complete details in their cancellation request to avoid delays in processing.
• Refunds are processed within 7 business days of receiving a valid cancellation request. In cases of international transactions or unforeseen banking delays, the refund process may take longer. Customers will be notified promptly if delays occur.

3. Company-Initiated Cancellations

• In the unlikely event that Visit Hurghada cancels a service, customers will receive a full refund.
• Customers will be notified promptly of any cancellations and, where possible, offered suitable alternatives.
• A service will only be deemed officially canceled if a written cancellation notice and refund confirmation are issued by Visit Hurghada.

4. Written Notice for Refund Requests

• Refund requests must be submitted in writing and include:
  • The booking reference number.
  • Customer contact information.
  • A brief explanation of the reason for cancellation.
• All refund requests should be directed to info@visit-hurghada.de for processing.

V. Health and Safety

1. Health Declarations

• Customers are responsible for ensuring they are medically fit to participate in the activities offered on our website.
• Any relevant medical conditions or special requirements must be disclosed during the booking process to ensure appropriate accommodations, if possible.

2. Vaccination Recommendations

• Customers are advised to verify any health or vaccination requirements necessary for travel to their destination.
• For travel to Egypt, while specific vaccinations are generally not mandatory, the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) recommend the following vaccines as a precautionary measure:
  • Mumps
  • Rabies
  • Shingles
  • Chickenpox
  • Hepatitis A & B
  • Influenza
• Overall, Egypt is considered safe for travelers, and no major health concerns typically arise, but taking preventive measures is recommended.

3. Safety Measures

• Customers must strictly adhere to all safety instructions provided by guides and Service Providers during activities or tours.
• Failure to comply with safety guidelines may result in termination of services without compensation or refunds.

4. Force Majeure Clause

• Visit Hurghada shall not be liable for failure to perform or delays in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government restrictions, pandemics, or civil unrest. Customers will be promptly informed of such events, and reasonable alternatives or refunds be offered.

By acknowledging these guidelines, customers ensure their safety and well-being, as well as a positive experience throughout their journey.

VI. Travelers with Disabilities or Special Requirements

1. Notification of Requirements

• Travelers who require any form of special assistance must inform us of their specific needs at the time of booking. This allows us to make reasonable efforts to accommodate such requests and notify our partners where necessary.
• While we strive to support travelers with disabilities or special requirements, please note that:
  • Not all requests may be fulfilled due to logistical or operational constraints.
  • Most of our guides and transportation options are not equipped to handle wheelchairs or provide specialized accessibility features.
  • Individual assistance for walking, dining, entering and exiting transportation vehicles, or managing other personal needs cannot be provided by Visit Hurghada or its partners.
• Travelers requiring such assistance must be accompanied by a qualified companion who is also a paid participant on the tour.
• While certain logistical or operational constraints may limit accessibility, Visit Hurghada is committed to continually improving services to accommodate travelers with disabilities. We welcome feedback to guide these improvements.
• For further clarification or to discuss your specific requirements, please contact us, and we will do our best to accommodate your situation within our capabilities.

2. Companions

• Travelers requiring special support must travel with a companion who can provide the necessary assistance throughout the journey.
• Visit Hurghada and its Service Providers are not able to offer individual assistance for personal mobility, health, or other personal needs.
• The companion must be fully responsible for the traveler and their needs during the trip.

By notifying us of your requirements during booking and ensuring appropriate arrangements, we aim to create a comfortable and enjoyable experience for all travelers, while acknowledging the limitations of certain services.

VII. Local Purchases

• While participating in tours, travelers may have the opportunity to purchase items from local markets, shops, or specialty stores.
• Visit Hurghada is not responsible for the quality, authenticity, or delivery of any items purchased during these tours.
• Customers are advised to carefully inspect items prior to purchase and inquire about return or exchange policies directly with the seller.
• Any issues regarding purchased items must be resolved between the customer and the seller, as Visit Hurghada does not mediate or provide guarantees for such transactions.

VIII. Age Requirements

1. Booking Restrictions

• Travelers must be 18 years or older to book services offered by Visit Hurghada.
• Travelers under the age of 18 must be accompanied by an adult guardian who is responsible for their safety and conduct during the trip.

2. Parental Responsibility

• Guardians are required to secure all necessary documentation for minors, including:
  • Travel consent from parents or legal guardians.
  • Visas or permits, if applicable.
• Visit Hurghada reserves the right to request proof of age at any time to verify compliance with these requirements.

By booking services, you confirm that you meet the age requirements or are accompanied by a responsible guardian as outlined above.

IX. Acceptance of Risk

• Participation in certain activities, such as snorkeling, hot air ballooning, or desert safari, involves inherent risks that cannot be completely eliminated.
• By booking these activities through Visit Hurghada, customers acknowledge and accept full responsibility for any associated risks, including potential injuries or damages.
• Customers are expected to follow all safety guidelines provided by the guides or operators to minimize risks.
• It is recommended that customers purchase comprehensive travel insurance to cover any incidents related to high-risk activities.

By acknowledging these terms, customers agree to assume responsibility for their participation and any associated outcomes.

X. Local Laws and Governing Law

1. Compliance with Local Laws and Customs

1. • Customers are required to comply with all local laws, regulations, and cultural customs while traveling in Egypt.
   • Any behavior that violates local laws or disrupts cultural norms may result in removal from the tour without a refund.
   • Visit Hurghada will not be held liable for any legal actions or consequences resulting from a customer’s failure to adhere to local laws.

2. Governing Law

1. • These Terms and Conditions are governed by the laws of Egypt.
   • Any disputes arising from the use of Visit Hurghada’s services will be subject to the exclusive jurisdiction of the Egyptian courts.
   • In the event of a dispute, customers and Visit Hurghada agree to first attempt resolution through good-faith negotiations or mediation. If mediation fails, disputes will be subject to the jurisdiction of Egyptian courts.

XI. Privacy Policy

• Data Collection:
  • Visit Hurghada collects personal information (e.g., name, email address, phone number) solely for the purpose of delivering services.
• Data Use and Sharing:
  • Personal data will only be shared with third parties as required to fulfill bookings (e.g., providing your details to Service Providers).
  • No personal data will be sold or shared with unauthorized third parties without explicit consent.
• Data Protection Compliance:
  • Visit Hurghada complies with applicable data protection laws to safeguard your personal information.
• User Rights:
  • Customers have the right to access, update, or request the deletion of their personal data, as permitted by law.

By using our services, customers agree to the terms of this Privacy Policy and the manner in which their data is handled.

XI. Complaints

1. During the Trip

• Customers are encouraged to address any issues or concerns directly with the tour manager during the trip.
• Promptly reporting complaints allows for immediate resolution and minimizes disruptions to your experience.

2. Post-Trip Complaints

• Complaints or feedback regarding the trip must be submitted in writing to Visit Hurghada within 5 days of the trip’s conclusion.
• The written complaint should include:
  • Booking reference or trip details.
  • A clear and detailed description of the issue.
  • Contact information for follow-up.
• Complaints can be sent to info@visit-hurghada.de, and our team will investigate the matter thoroughly and respond promptly.

Visit Hurghada is committed to resolving complaints amicably and ensuring customer satisfaction wherever possible.

XII. Trademarks and Trade Names

• The trademarks, logos, and proprietary identifiers used by Visit Hurghada in connection with its services (“Visit Hurghada’s Trademarks”) are trademarks and/or trade names belonging exclusively to Visit Hurghada, whether or not they are registered.
• Any additional trademarks, service marks, trade names, or logos appearing on the website belong to their respective owners (“Third-Party Marks”).
• Rights and Restrictions:
  • Customers are not granted any rights, licenses, or interests in Visit Hurghada’s Trademarks or Third-Party Marks.
  • Customers agree not to use any trademarks, logos, or identifiers associated with Visit Hurghada or Third-Party Marks without explicit written permission.
  • Unauthorized use of any trademarks or trade names is strictly prohibited.
• By accessing or using Visit Hurghada’s services, you agree to respect the intellectual property rights of the company and third parties.

XIII. Social Media Use and Photography

1. Waiver and Release

• During tours, the Operator and/or any representatives acting on their behalf (e.g., drivers, guides) may take photographs or videos for advertising, publicity, or promotional purposes. These materials may be published on social media platforms or used in other marketing campaigns, all subject to applicable privacy laws.

2. Opt-Out Option

• If you do not wish to be photographed or filmed, you must inform the Operator or Visit Hurghada representative before any photographs or videos are taken.
• Failure to notify the representative implies consent to be photographed or filmed during the tour.
• Participants will be reminded before the tour begins that they have the right to opt out of being photographed or filmed. Failure to notify the guide or representative at this stage will be deemed consent.

3. Consent and Agreement

• By participating in the tour, you grant Visit Hurghada and its representatives the right to:
  • Use, adapt, reproduce, and publicly distribute any photographs or videos taken.
  • Display these materials in advertising, publicity campaigns, or promotional content.
• You acknowledge that no compensation will be provided for the use of your likeness in these materials.

4. Liability Release

• By participating, you expressly release and hold harmless Visit Hurghada, its employees, and contractors from any and all claims arising from the use, adaptation, reproduction, distribution, or exhibition of such photographs or videos.

This policy ensures transparency and respects the rights of participants while allowing Visit Hurghada to promote its services effectively.

XIX. Changes to Terms and Conditions

• Visit Hurghada reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice.
• Customers are responsible for regularly reviewing the updated Terms to ensure compliance. The most recent version of the Terms will always be available on our website with a date.
• Continued use of the website or our services following any changes constitutes acceptance of the updated Terms.

XX. Contact Information

For any questions, concerns, or additional information, please contact us at:

Visit Hurghada

• Email: Info@visit-hurghada.de
• Phone: +20 112 848 0153 – For immediate support during your trip, please call or WhatsApp our helpline .We are here to help 24/7.
• Address: 5RVH+JF8, Touristic Villages, Hurghada 1, Red Sea Governorate 1962743, Egypt

We look forward to providing you with unforgettable experiences.

Publised: 29.01.2025